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Home / Return policy
Thank you for shopping at Pamir Herbals. We appreciate your business and want you to be satisfied with your purchase. If you are not entirely satisfied, we are here to help.
You have 7 days from the date you receive your order to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required.
Please contact us at business@pamirherbals.com to initiate a return and receive instructions. We will provide a return address. Please do not send items directly to the manufacturer.
Once we receive your returned item, we will inspect it and notify you of receipt. We will inform you of the refund status after inspection.
If approved, we will refund your original payment method. The time for the refund to appear may vary depending on your payment provider.
You are responsible for return shipping costs unless the return is due to our error or a defective item. Return shipping costs are non-refundable and may be deducted from your refund where applicable.
If your item arrives damaged or defective, contact us by email or WhatsApp within 7 days of delivery. We will arrange a return and provide a replacement or full refund, including return shipping costs.
To exchange an item for a different size or variant, contact us by email or WhatsApp. You are responsible for return shipping; we cover shipping for the replacement item where applicable.
Certain items may not be returnable, including opened consumable herbal products (where hygiene or safety applies), personalized items, gift cards, and perishable goods. Check the product description or contact us if unsure.
If you have questions about our Return and Refund Policy, please contact us at business@pamirherbals.com or via WhatsApp.